Shipping and returns
Made for your photograph. Delivered to your door.
US delivery, one combined basket
We currently deliver within the United States. You can order photographs from several galleries and photographers together with Quick Print uploads. We request a shipping quote for the complete basket and pass that shipping charge through without markup. Customer tax appears separately.
The available delivery services depend on your products. Your quote expires after 30 minutes. Changes to your address, products, quantities, or delivery service require a new quote. PhotoWizard absorbs later supplier shipping adjustments rather than charging you again without agreement.
Prodigi may manufacture different products at different facilities, so your order may arrive in multiple parcels. Your order page shows the shipment and tracking information supplied by our fulfillment partner. Production and transit estimates are estimates, not guaranteed arrival dates.
Changes and cancellations
Review your address, product options, image crop, and quantity before paying. Contact us immediately if you need a correction or cancellation. We will check whether production can still be stopped, but custom prints cannot generally be changed or canceled after production has begun. We do not offer change-of-mind returns for correctly produced custom prints.
Damaged, incorrect, or missing items
Email contact@webwizard.biz promptly with your PhotoWizard order reference, a description of the issue, and photographs of any damage or incorrect product. Keep the packaging until we have reviewed the issue. Please report delivery damage or missing items within 14 days of delivery so we can submit the claim within our supplier’s reporting window.
We will investigate with the fulfillment partner and arrange an appropriate replacement, reprint, or refund for affected items. Do not mail a return to our business address or a production facility without instructions. The reporting request does not remove any rights you have under applicable law.
If tracking shows a delay or your order has not arrived, contact us so we can investigate and explain the available next steps. A refund for one item does not automatically cancel the other items in your order.
Production partner
Prodigi manufactures and dispatches our print orders. Its current fulfillment terms describe its production, delivery, and claims procedures. Your purchase and customer support relationship is with PhotoWizard, operated by Web Wiz LLC.
Contact us
PhotoWizard is operated by Web Wiz LLC, trading as Web Wizard.
This is our business mailing address. Contact us before returning a product.